Professional vs Amateur

Monday thoughts + reflections upon recuperating over the weekend after ‘event’ ful first half of the year…

  1. Observing, listening and learning are important skill sets.
  2. Humility.
  3. Knows the difference between efficiency and effectiveness.
  4. Adaptability – templates nor cookie cutter doesn’t cut.
  5. Pro-active & problem solver vs instructions taker. The ability to think on the feet plus experience do play a part.
  6. Knows when to back-off and when to bite.
  7. Intangible costs are pricey.
  8. Speak English not Singlish when working with the business community especially when speaking to those from non-English speaking countries.
  9. No matter how tired or busy, customer service is customer service whether external or internal. When you smile, the whole world will smile with you, when you fart… you stand alone.
  10. Power struggle? Why waste the time and energy plus being counterproductive?

Blessings on 1 Jan 2018

Showers of blessings to usher in the New Year. 2017 has been a year of roller coaster full of challenges plus emotions, a decision to move into the unknown and the best of all, experiences that I had gained through various opportunities. I am forever grateful to the continuous trust and faith. Going to face 2018 fully head on, come what may (even though its a milestone year 😭). May 2018 brings much joy, happiness, health and wealth to all!

Never Forget to Wash Your Hands!

While on the train minding own business reading my book, overheard a conversation between a Lady (L) and her Fiance (F):

L: You want to know why I don’t want her to serve us?
F: Was wondering what was that about.
L: Errr…promise not to laugh or scold, ok?

Silence – he either smiled or made an expression, can’t see from the reflection.

L: She cut my queue in the toilet. There was an empty cubicle…the one you need to squat.
F: Okkay… (he must have made another expression)
L: Yeah, I know…not that I am going to go in there but its just basic manners. She was behind me and been looking at her phone but must’ve noticed the open door through the reflection on the mirror. Didn’t even bother to ask me if I want to go in and went straight ahead with her eyes still on the phone.
F: And? (must have gave another expression)
L: Don’t gimme that look…Would you let her touch our wedding bands if I tell you that she didn’t wash her hands?
F: Ahh… (sounded curious and calm but not so calm, with another expression I reckon). How did you know?
L: Cos she must be laying eggs and came out when I was washing my hands. Eyes still glued on the phone and just walked out of the toilet. Eeeee…
F: And how do you know the manager washed his hands? You know about us men…
L: Crap…think need to sterilise the bands regardless and maybe you
F: A true blue OCD…doubt you want me sterile (took a peek and saw that he gave a grin as wide as Cheshire Cat)

Had to alight and wonders the continuation of the conversation…

Moral of the story:
(1) When in uniform (especially of a high end jewellery store) and wearing your name tag, never ever jump queue even in the toilet. You will never know who is observing and who is your potential or existing customer.
(2) Regardless whether you are in uniform or not, its basic hygiene to wash your hands (obviously!).
(3) Eavesdropping can be entertaining and at times brain teaser plus informative.

Behaviour

*Picture taken from the web*